Apply by March 28, 2023

Job ID 132021

Salary: $18.49 – $30.87 hourly; $38,450 – $64,211 annually

This position is a Pay Band IB

Purpose of Position

• Diagnose and resolve basic and more complex problems; respond to escalated problems from clients
• Perform triage, provide remote problem resolution when possible, dispatch problems to associated groups throughout the unit supported, and dispatch out to clients for hardware issues not resolved remotely
• Serve as a technical expert or tier 2 support in a help desk
• Act as the first or second line of response to requests for various hardware, software, peripheral, and networking technical assistance
• Escalate more complex problems to appropriate supervisor/manager.
  added responsibilities include:

The ideal candidate has:

• 1 to 3 years experience with end user support.
• 1 to 3 years experience with Help Desk experience.
• 1 to 3 years MS Windows and Suites knowledge. Active Directory experience a plus.
• 1 to 3 years experience in customer service skills.
• Minimum qualification: High school diploma or equivalent plus experience or Associate’s Degree

Read more about the IT End User Support II position and apply on the State Personnel website.